Specialist Quality Complaints - Product

Descripción del Empleo:
Primary responsibilities include: Supporting the product complaint system at through; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner. Functions: Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately.
Requisitos:
Bachelor’s degree in Sciences & 5 years of investigation experience.
Experience conduct complex complaint investigations, determines corrective actions with their effectiveness and determines the steps necessary to ensure the proper level of control for product in distribution.
Aligns complaint closure requirements in adherence with pre-determined process step metrics to ensure timely closure of records.