Supervisor

General Description Supervises and coordinates work of the employees as well as processes and operations within a particular unit.

Essential Duties and Responsibilities

Assist in establishing unit goals and action plans. Determines work procedures, prepares work schedules, assigning and monitoring work to improve effectiveness. Communicate policies, practices, and procedures to employees and ensure compliance. Identifies and resolves problems and inconsistencies, determining appropriate course of actions. Helps develop and monitor budget for cost control. Conducts staff meetings to discuss operational problems or explain procedural changes or practices. Prepare project updates within required timeframe and delegate individual tasks to all employees. Analyze all opportunities and recommend ways to improve efficiency and reduce costs. Assist staff in managing difficult cases.

Supervisory Responsibilities:
Directly supervises at least 2 full time employees. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Coach and develop employees. Foster a spirit of teamwork that allows for disagreement over ideas as well as diversity.

Minimum Education

Completed bachelors degree from an accredited institution.

Experience

At least three years of related experience in mortgage servicing and in foreclosure, bankruptcy and FHA claims processes.

Certifications / Licenses

No certifications or license needed.

Competencies

Accountability (L)

Analytical Discipline (L)

Building Effective Teams (L)

Change Agent (L)

Customer Centric (L)

Developing People (L)

Strategic Thinking (L)

Character (L)

Additional Information

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employees performance evaluation.

Popular Inc., is an Equal Opportunity Employer