Full Time Opportunity 13; General Description 13; Administers, coordinate changes, manages, and provide support for the applications to ensure their correct performance.
Essential Duties and Responsibilities 13;
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Responsible for administering the applications assigned.
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Validates application usability and monitors system stability, ensuring that all operational tasks run error:free, and application performance is optimal.
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Manages recurring procedures of the applications.
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Keeps up to date documentation of all application procedures.
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Collaborates in the coordination of annual certifications for the assigned applications.
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Analyzes new requests and other application related investigations.
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Manages incidents to ensure they are reported and documented.
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Ensures each incident is analyzed, diagnosed and that its root cause is found.
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Recommends new controls to avoid incidents. Ensures communication with all BU and Operational Teams affected. Reports the issue, status and diagnosis.
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Coordinates Release Management/System enhancement.
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Manages and coordinates release schedules.
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Collaborates in the process of task prioritization.
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Establish planning and execution of tests, usability and certification of application releases and changes.
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Ensure Evertec recommendation are effective and meet BU needs.
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Ensure that time frames are met according to all requirements.
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Ensure inclusion and integration of other applications that may impact the owned application performances.
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Manage ad:hoc requests of the applications in charge.
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Provides support in new projects development. Support project documentation procedures, identifying requirements, risks and quality parameters.
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Manage efficiency in tasks; assisting in clients requests, estimating cost and time.
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Establish planning and execution of tests, usability and certification of application releases and changes.
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Prepare and conduct training programs for application deployments and upgrades, when necessary.
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Ensure compliance with BPPR policies. Customer Service manages customers complaints.
Education 13;
Preferably a bachelors degree in Computer Science or Information Systems or certification related to Information Systems.
Experience 13;
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Experience administering applications.
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Experience with applications implementations and upgrades is preferred.
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Experience with incident management.
Competencies 13;
Accountability
Analytical Discipline
Business Excellence
Change Agent
Character
Collaboration and Teamwork
Customer Centric
Self Development
Popular Inc., is an Equal Opportunity Employer
