Tech Support Specialist - Tier 2

Who are we Welcome to BrainHi! As a team member, you will have the opportunity to impact thousands of lives, every day, by increasing access to healthcare using artificial intelligence. Our organization is made up of a dynamic team, based in Puerto Rico, Latin America, and the United States. We are committed to giving Hospitals and Medical Centers superpowers so they can delight their patients at every step. BrainHi has been awarded and recognized worldwide by organizations such as: Forbes, The New York Times, Y Combinator and el Nuevo Día for our growth and impact after being founded in 2017. Today, LARA, our AI assistant helps 250k patients every month get access to healthcare. Who you are We are seeking an energetic and skilled T2 Tech Support Specialist to join our team. This team member will have an important role in providing advanced technical support to our clients and internal teams. This role will be responsible for troubleshooting complex issues, managing PBX integration, and ensuring the smooth operation of our platform. Requirements 3+ years of experience in technical support, with a strong focus on PBX support. Bachelor's degree in Information Technology or a related field. In-depth knowledge of telecommunication systems and VoIP infrastructure. Experience troubleshooting and managing cloud-based communication platforms. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Fluent in English and Spanish. Benefits Medical Insurance Internet Allowance Car allowance 401k Unlimited PTO (certain restrictions apply) Company Rewards program Hybrid Work BrainHi Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identification, transgender or bisexual status, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination of employment, layoffs, retirements, transfers, leaves of absence, compensation, and training.