Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team The Systematics suite of products is the foundation for some of the world's most successful banks and financial services organizations. This comprehensive suite of applications provides integrated, end-to-end solutions for customer management, deposits, lending, and financial and management reporting. The integrated suite is flexible and optimized for large financial organizations of any business structure or geographic scale. It supports multi-bank, multi-currency and multilingual environments. It can easily manage the rapid, successive changes necessary today, whether driven by consolidation, globalization, competition, the Internet or other emerging factors. What you will be doing You will be ensuring the proper day-to-day operation of technology applications and equipment. Provide desk-side assistance in resolving technical support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications. May also handle phone and email assistance as well. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs,configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. What you bring: You will need to be able to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills You will need to demonstrate effective customer service through use of soft skills and troubleshooting skills when dealing with external clients and vendors You will need to handle a high volume of calls and is able to resolve a majority of client issues by asking probing questions to define issues What we offer you Attractive benefits including private medical cover, dental cover, 401k match and employee stock purchasing plan with a match. A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities – FIS is your final career step A variety of career development tools, resources and opportunities The chance to work on some of the most challenging, relevant issues in financial services & technology A fantastic range of benefits designed to help support your lifestyle and wellbeing SDL2017
