Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, PR, Boston, MA & San Francisco, CA and we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America. Responsibilities: Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly. Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware. Perform regular maintenance for our computers, printers, network systems, and any other technical equipment. Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently. Run security checks on all of our systems to ensure we are protected from cybersecurity threats. Qualifications Requirements/Knowledge/Education/Skills: High school diploma required, associate degree in computer science or information technology preferred. At least 1 year of experience in a professional IT work environment. Proficiency with Microsoft Active Directory. Familiarity with multiple computer operating systems, such as Windows 10, Windows 11 and Mac. General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment. Advanced proficiency in Microsoft Office. Strong communication skills, organizational skills, and time management skills. Excellent customer service skills and desire to help the communication. Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley. Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Powered by JazzHR
