Temporary Coordinating Assistant

Job Purpose
The Coordinating Assistant is responsible for supporting the Home Care Coordinators by contacting Clients and Caregivers to monitor their daily attendance and weekend confirmations, as well as managing all data entry and pre-billing for the cases.
Duties and responsibilities
Responsible for confirming field staff providing services to clients by calling the dashboard Missed Ins, calling clients or verifying HHA Exchange.
Assist Coordinators in the Schedule to fill by using the list of Caregivers with No Schedule and calling them to verify who is available for the shift.
Provides support to Coordinators by calling the Caregiver scheduled to confirm the Weekend Schedules to ensure attendance by the determined deadline.
Verify daily attendance by calling the Clients to see if the Aide is in their designated work area.
Contact any Caregivers that enter incorrectly the daily work clock ins and outs to correct the errors.
Enter manual corrections for the Caregivers time and attendance in the system when necessary.
Complete all data entry for any Client and/or Caregivers communications.
Complete all pre-billing for the client by verifying visits, POC compliance, match unbalanced times in the schedule, and field staff’s schedule overlapping.
Comply with organizational guidelines and health care laws and regulations.
Other duties as assigned.

Qualifications
Bachelor’s degree in a health related or business administration field with a minimum of 1 year experience in coordinating setting OR Associate’s degree in health related or business administration field with a minimum of 2 years’ experience coordinating setting.
Must possess excellent interpersonal skills to handle sensitive, confidential situations and information.
Detail-oriented and strong organizational skills to excel in a deadline-driven fast paced environment.
Committed to a team environment and customer service excellence.
Extensive knowledge of computer software (preferably, Windows and Microsoft Office).
Excellent spelling, grammar, verbal/written and telephone communication skills in English and Spanish.

Job Type: Temporary
Salary: $10.00 /hour
Schedule:
Monday to Friday

Experience:
Customer Service: 1 year (Required)

Education:
Associate (Required)

Location:
San Juan, PR (Required)

Language:
English (Required)

Work authorization:
United States (Required)

Employment Length:
1 - 3 months

Benefit Conditions:
Only full-time employees eligible

Work Remotely:
Temporarily due to COVID-19